Complaints Policy
I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child/children the service that you require. I hope that you will feel able to discuss any concerns or issues that you may have with me directly. If you would rather not talk in front of your child/children then we can arrange a more convenient time, for example in the evening or at the weekend. It is a requirement by Ofsted that all complaints are logged along with the outcome and any action taken. These records must be available to show an Ofsted Childcare Inspector if required. If you wish to make a formal complaint then you can contact the Ofsted Complaints and Investigation Unit on: 0300 1231231